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Quality

Shri Blaji Metro Hospital has been committed to providing the highest levels of quality healthcare in a clean and caring environment. We view quality as an indispensable part of service delivery and aim to serve our patients in an optimal manner. We recognize the need to address the mental and physical challenges faced by patients in the hospital, in a compassionate and caring manner.

Our Quality structure consists of the following elements:

Compliance with National Accreditation Board for Hospitals and Healthcare Providers (NABH)

Monitoring of hospital operations using

Continuous Improvement of

Safety Program
QUALITY IN PATIENT CARE
Patient care is at the core of the existence of Shri Blaji Metro Hospital and we aim to achieve the highest standards of care possible in an ethical manner. We are committed to provide care that is respectful of and responsive to individual patient preferences, needs, values, and ensure that patient values guide all clinical decisions. We also believe in safe medical systems that benefit by active patient engagement at every level of care.

Patient Care Quality Program

Hospital Design
Minimize any inconvenience and address patient safety as per national standards. Use the best technology to provide the safest and most effective care. Design features to maximize infection control. Use of guidelines to design, plan and execute our hospitals, such as:


Clinical Excellence built on the principles of

Patient Centred Care

Customer feedback
This is an integral part of our journey towards continuous quality improvement. Feedback is collected daily from inpatients and outpatients, analyzed and improvements as applicable, implemented. Specific patient concerns are addressed immediately.

Quality Indicators:
Patient Satisfaction Indices

  1. Outpatient satisfaction index
  2. Inpatient satisfaction index

Operational Indicators
  1. Waiting time for services including diagnostics and out-patient consultation
  2. Time for initial assessment of indoor and emergency patients
  3. Bed occupancy rate & ALS
  4. Time taken for discharge

Infection Control
  1. Incidence of needle stick injuries
  2. Surgical site infection rate
  3. Bloodstream infection rate
  4. Incidence of bed sores after admission

Patient Safety and Quality
  1. Incidence of falls
  2. Number of reporting errors/1000 investigations
  3. Percentage of re-dos
  4. Percentage of reports co-relating with clinical diagnosis
  5. Turnaround time for issue of blood and blood components
  6. Percentage of wastage of blood and blood products

Staffing Indicators
  1. Nurse-patient ratio for ICUs and wards
  2. Employee satisfaction index
  3. Employee attrition rate
  4. Employee absenteeism rate
  5. Percentage of employees provided pre-exposure prophylaxis